The 10 Days Money Back Guarantee applies if:
1) You have purchased a package for the first time.
2) The package was purchased within the last 10 days.
3) You have processed a total of less than 10% of the purchased Premium characters.
4) Your account, you personally and your company have not made use of the 10 Days Money Back Guarantee before.
To place a refund request, you would have to contact us. We will then review your request within 10 days and contact you via email.